Customer Portal Development Service

A customer portal is a web-based platform designed to deliver important and personalised information to customers reliably and efficiently. Customer portals provide a single point of access to useful information and give customers the ability to locate and exchange relevant documents, search for FAQs, buy products, amend orders, make payments, download invoices, get support services, create and track tickets on a self-service basis.

DoganTech’s experienced developers create a fully customised, secure and expertly designed customer portal for businesses of all sizes. Let’s work together to develop a well-functioning customer portal to start connecting with your customers.

Why Your Business Needs a Customer Portal?

A customer portal is your customers’ digital experience of your service. It is a platform where you engage with your clients, where they can see their profile information, their purchases, invoices and send messages to you.

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Customer Engagement

With strong branding, valuable on-demand information and interaction features, the customer portal represents a good image of your company, supporting and enhancing your customer relationship.

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Self-Service Capabilities

Customers can buy products and services, check their products and services, progress, delivery times, FAQs, receipts and invoices independently. This means your customers will be able to access services at their own pace and to their own schedule, any time of day or night, without you having to do anything.

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Increased Efficiency

Self-service capabilities and on-demand information will reduce your volume of email requests, contact forms and phone calls. Mostly, your customers will do the work for you. The effort required per sale decreases, creating a significant competitive advantage for your company.

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New Sales Opportunities

A customer portal creates the ability to display discounts, targeted products, new products and services, all of which will drive your sales and create new sales opportunities.

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Customer Portal Works with CRM

A customer portal needs to work alongside CRM and your existing business applications. For the purposes of consistency, all customer portal data need to go through a CRM system and your existing business applications.

We provide flexible alternatives on how to use your customer portal with your CRM:
Integrating with an off-the-shelf CRM (eg. Hubspot, Pipedrive, Microsoft Dynamics, Freshdesk, Zoho CRM).
Integrating with a custom CRM
Developing Customer Portal and CRM together

You’ll attain the most value and seamless integration when your customer portal and CRM are developed in tandem. As a customer, you will own two whole products, both fully integrated and without limitations, enabling scalability and enhancing the automation and reporting functions of your business.

Perfect fit for Business Owners:

Ready to outsource their IT needs and focus on their core businesses
With limited or no experience in launching a new business, running an IT Project or developing an IT Product
Wanting to work with a team experienced in product development
Requiring 24/7 IT support

How Will You Benefit?

You will always have a single point of contact to ask your questions.
You will continuously receive demos and progress briefs – we are completely transparent!
With our flexible and customisable packages, your product will be developed and maintained at the pace you want.
You will have the chance to work with a team that can share their IT experiences and support your IT needs.

Case Study

How a Custom CRM & Customer Portal Scaled Our Client’s Startup?

When we first met with our client, our client had great network of clients & suppliers, a great team and a valid business. The only thing missing was their core product. With a custom build CRM product enhanced by Customer Portal, Business Process Automation, Reports & Dashboards, Automatic Messaging and Payment processes our client’s business accelerated dramatically.

The business results:

More than 50% efficiency on daily operations.

Boosted Growth! 3X growth with the same headcount.

Ability to quickly access to each client and the details of services provided.

Standardised process which increases customer experience.

Full visibility on the workload, revenue, profits and team performance.

Higher scalability by the automated processes and messaging.

Our client today, running a successful and scalable business with great opportunities ahead. Your business can be next!

Book a free call with us now!

Explore More

At DoganTech, we have a variety of services. Let us assist you by combining them in this package.

Our expert team can help you choose from the services included in this package, including but not limited to:

IT Project & Product Management

Valuable, accessible, and easy-to-use IT products aligned with your business objectives. With our services, your projects are delivered on time, within budget, and to high quality.

Software Development

High quality, secure and rapidly-delivered software development services. Our services include but are not limited to: MVPs, software products and front-end & back-end software development.

IT Consulting

Customised IT Consulting services according to the specific needs of your business. IT consultancy, design, implementation, and support services are provided for technology and governance needs.

Book a call!